JOb and career at Honeywell (S) Pte Ltd - Aerospace

5 SEP 2007 | Closing Date: 20-9-07.

Honeywell (S) Pte Ltd - Aerospace
Honeywell International is a $26 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., Honeywell’s shares are traded on the New York, London, Chicago and Pacific Stock Exchanges. It is one of the 30 stocks that make up the Dow Jones Industrial Average and is also a component of the Standard & Poor's 500 Index. For additional information, please visit www.honeywell.com.

Honeywell has been doing business in the Asia-Pacific region for more than 70 years, initially through distributors and later through an extensive network of subsidiaries and joint ventures. Its areas of business include aerospace products and services; control technologies for buildings, homes and industry; turbocharging systems; specialty chemicals, polymers and electronic materials. Today, the company has a presence in 13 countries in Asia Pacific, with regional headquarters located in Shanghai, China. Honeywell has major manufacturing activities in Australia, China, India, Japan, Korea, Singapore and Taiwan. The company is committed to expanding its presence in the region and continues to invest through acquisitions of companies that enable Honeywell to broaden and strengthen its product and services offerings.

Honeywell is building a world that safer and more secure, more comfortable and energy efficient, more innovative and productive.

For more opportunities available at Honeywell Asia Pacific, please visit
www.honeywell.com/careers.


1.Repair Development Engineer, Aero, Based in Gul Circle
(Singapore)


Responsibilities:


Develop economical repairs for defective parts in order to achieve savings and growth targets. Focus includes but is not limited to SCAS products.

Support ARB activities

Develop and establish new repair processes including AR and IPs

Provide engineering oversight to assigned processes ensuring practical procedures that are in compliance and meet technical and audit standards.

Participate, lead and/or support continuous improvement (Kaizen) activities.

Position Complexity:

Develop new repair scheme with desired reliability and quality.

Key Success Factors: (Specific expectations during next 6 – 18 months)

Support the shop independently.

Reliability and quality are not compromised by repair scheme.

Achieve desired productivity metric.

DFSS certified

Attributes/Skills Required:

Highly motivated, self-directed, and a can do attitude.

Familiar with FEA software

Strong analytical skills.

Strong written and verbal communication skills.
Requirements:

Experience/Education Required:


Preferably DFSS certified

Minimum of Bachelor’s Degree in Mechanical or Aerospace Engineering

Minimum 3 years working experience in an overhaul (aviation) environment.



2.Customer Support Manager, Aero, Based in Loyang, Singapore
(Singapore)

Responsibilities:


Honeywell Aerospace is a leading global provider of integrated avionics, propulsion engines, aircraft and engine systems and full-service solutions for our customers. The Global Customer Care organization within Honeywell Aerospace is responsible for excellence in customer service and in executing customer requirements.

The Customer Support Manager is responsible for the day to day leadership of a single or multi-site team of Team Leaders and Customer Support Representatives (CSR). The Customer Support Manager will act as the primary liaison between internal and external customers for contract development/execution and customer issue resolution. Responsible for defining and executing tactical and strategic initiatives to enhance processes and improve productivity. Also responsible for coordination of order management activities with business leaders and other functional organizations. Other responsibilities include:


Resolve a wide range of product, sales and technical support issues in a high visibility and customer satisfaction driven environment.

Carry out leadership responsibilities in accordance with Honeywell policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Deploy GCC initiatives consistent with strategic and annual goals, including service quality, financial results and organization development.

Support site business performance and improvement initiatives in cooperation with other functions including ISC, Finance, etc. Ensure compliance of GCC associates with site HS&E requirements.

Drive quality and process improvement initiatives. Coordinate RCCA (Root Cause Corrective Analysis) and external audits activities as necessary. Respond to Service Requests and customer issues in coordination with Customer Support Managers, Customer Support Program Managers, and others in support of VOC.

Ensure that work instructions are developed, documented and maintained. Responsible for the training/certification of department associates. Provide scheduled, or ad-hoc training when a need is recognized, as required to support business operations.

Coach, mentor and counsel Team Leaders, Supervisors and Customer Service Representatives utilizing standardized coaching strategy to ensure superior skills and behaviors that positively impact current service and sales performance.

Monitor and evaluate performance of CSR/Team Leader/Supervisors in accordance with standard Customer Care training and Service Quality processes and follow through on corrective actions as appropriate in accordance with the Performance Resolution process
Requirements:

Basic/Required Qualifications (please note all that are applicable):


Bachelors Degree in business, customer service, or related field plus five years of progressive experience in customer care/customer service or seven years of equivalent experience in customer care/customer service

Minimum of 5 years experience with Microsoft Office

Six Sigma Greenbelt certification

Preferred Qualifications:

Master’s Degree in business or related field a plus

3 years of experience in a leadership or supervisory role is preferred

Knowledge of Honeywell Aerospace services, products, policies and procedures is desirable

Strong interpersonal skills with the ability to coach and develop people and sustain relationships.

Strong conflict resolution skills is desired

Strong written and verbal communication and presentation skills

Strong time management and organizational skills and capability to multitask effectively and manage multiple concurrent issues successfully while under pressure

Strong processes development and analytical skills

Six Sigma blackbelt or lean certification is preferred

Ability to maintain focus on key business opportunities and apply necessary resources to accomplish objectives

Ability to think strategically and look for creative solutions to business issues

Ability to work in a team or matrix environment


An attractive remuneration and benefits package commensurate with experience and qualification will be offered to the successful candidate.

If you would like to accept the challenge of working in a dynamic and fast-paced environment, please send in your full resume via the Honeywell Career website:


Log on to www.honeywell.com/careers

Click "Job Search" tab

Click "Job Search - Asia Pacific (English)" under "Quick Links" on the left side of "Job Search" page

In "Keyword/Req#/Job Title Search", please key in the Job Requisition No and click search

Click on the relevant job title and click "Apply On-line"